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Prepaid Balance Validation

An end-to-end approach for monitoring and controlling revenue leakage in prepaid accounts

Eliminate revenue leakage by auditing prepaid service delivery

During 2018, the global prepaid communications market accounted for 71 percent (5.7 billion) of all mobile connections, and 32 percent ($265 billion) of service revenue. In developing economies, those numbers skew even more heavily towards prepaid. For example, in Africa prepaid service accounts for 94 percent of wireless connections and 80 percent of revenue.

RAID Prepaid Balance Validation is a solution developed to audit the accuracy of prepaid balances. It also monitors and reports anomalies on the Service Delivery Platforms (SDP) that deliver real-time communication services for both consumer and business users, over any access network, and for any device type.
Audit the prepaid service delivery to eliminate revenue leakage

Flexible account balance auditing

No matter the subscription type, network, device or service, RAID Prepaid Balance Validation (PBV) affords the utmost flexibility in auditing customer account balances. As an auditing tool, RAID PBV offers several advanced features, including monitoring prepaid balance ‘trigger events’, and reconciling customer balances and recharges.

Even when RAID PBV is not the native rating or charging authority for a service, (such as IN-based voice or SMS), it can be integrated with external charging systems and balance managers in order to audit all service consumption, so that there is one account or balance of record to guarantee accuracy and avoid revenue leakage.
Flexible Account Balance Auditing

Top Six Prepaid Charging Pitfalls (Why Carriers Need Prepaid Balance Validation)

Zero-Rating Errors
Due to delays or errors in calculating zero-rated services, subscribers can be penalized by being charged for services that should be delivered for free and if carriers delay applying credits until the end of the promotion, this leads to revenue leakage.
Roaming Delays
When it comes to sending timely charging notifications to prepaid users who are roaming, sometimes network complexity is to blame when things get delayed. Revenue leakage often results if roaming usage is not calculated before the CSP needs to pay the data transit costs to their transit partners.
Marketing Promotions
Depending on the number of users enrolled in a promotion, usage can be in-accurately attributed to base plans rather than to the correct promotional bundle. This leads to errors in prepaid balances, resulting in revenue leakage and/or a negative customer experience.
Time-of-Day Bundles
Voice or data ‘time-of-day’ bundles are sensitive to the accuracy of usage charging, especially immediately before and after the time when the charging rate changes. It is important to ensure a clean and accurate split between charging periods. This requires clocks to be synchronized between the PCEF and the intermediary node in order to avoid revenue leakage.
Inaccurate technology migrations
During mergers and acquisitions or technology upgrades, one of the biggest challenges that CSPs face is data in-consistencies during the migration of customer and service data on the OSS and BSS.
Complexity in Shared data Plans
Prepaid balance in-accuracies often rise in relation to the average number of devices per user, the number of packet data protocols per device, and the number of services and rating groups that needs to be tracked. If subscribers are roaming, then validating prepaid balances can be even more challenging.

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Prebuilt audit controls for revenue assurance

RAID Revenue Assurance modules include a set of prebuilt business validations that help analysts to address issues right out-of-the-box. Due to its intuitive graphical modelling interface, RAID’s business validation features enable operators to explicitly define, analyze, execute, audit and maintain a wide variety of rules that map directly to a business’s underlying business logic.

Multiple built-in checkpoints can ensure that all issues identified are reported and tracked, providing an all-inclusive view of the risk management process, enabling service providers to rapidly evolve the prevention of revenue leakage on a continuous basis.

Top-up credits from a variety of payment mechanisms can result in errors

With the evolution of telecommunication offers and the increase in omni-channel services, customers have become more demanding, expecting wireless services to be instantly available the moment they recharge their user accounts. At the same time, marketing teams are constantly developing new service bundles, add-ons and top-up offers, in hopes of attracting and retaining more customers and increasing ARPU by getting users to boost mobile internet use and top-up their SIM cards.

RAID PBV auditing protects communication service providers (CSPs) from revenue leakage and improves the customer experience by providing a clear audit trail of current prepaid service/bundle consumption, data usage, balances and limits.
Top-up credits from a variety of payment mechanisms can result in errors

How Zain is Leveraging RAID For Revenue Assurance

Zain is a pioneer of mobile telecommunications in the Middle East. It began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of its expansion strategy in 2003, they have expanded rapidly.

Today, Zain is leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers.

Audit value-based policies and charging controls

Accurately metering subscriber data consumption is a requirement in most telecommunications markets, and it is especially critical in prepaid markets where bite-sized internet plans and time-based plans are effective revenue and differentiation strategies.

RAID PBV collects data from Policy Control and Enforcement Function (PCEF) and/or Traffic Detection Function (TDF) nodes, and integrates it with Policy and Charging Rule Function (PCRF) and Online and Offline Charging Systems (OCS/OFCS) for auditing proposes. Accurate metering guarantees correct account balances for subscribers that may suffer due to under or over-counting.
Audit Value-based Policies and Charging Controls

Prepaid OTT content bundling

Over-the-top content is an integral part of the digital lifestyle for most prepaid subscribers. One way service providers can capitalize on this phenomenon is by generating and sharing revenue through tiered bundles of popular OTT content and services. Service providers can offer bundles of various pay-for-use applications and then load them onto smartphones at the point of sale, together with fair usage policies regarding usage caps and overages – all with the benefits unified charging.

With RAID PBV, MNOs can also ensure successful zero-rating campaigns and reduce the risk and complexity associated with balance inaccuracies.
Prepaid OTT content bundling

Increase Your Revenue Assurance Maturity by Deploying RAID

Provisioning Assurance
Audit order management and provisioning processes along the OSS and the network to deliver the exceptional service desired by customers, while eliminating revenue leakages and poor customer experience.
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Usage Assurance
End-to-end approach for monitoring and controlling revenue leakage in telecom environments due to the mis-alignment of Charging Data Records.
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Billing and Rating Validation
Provides an independent rating audit to identify billing errors due of the diversity of rates and pricing schemes in a 5G environment. Monitors the billing process with raw data validated against historical and statistical data or against other data sources to assure correct invoicing.
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Mobileum Risk Management Software Portfolio

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Proactive testing of prepaid charging and balance for revenue assurance proposes

As part of RAID Prepaid Balance Validation, Mobileum delivers an easy-to-use validation process that checks if rated records are correctly calculated according to your prepaid rate plans. Matching tolerances and filters can be defined to control which events should be validated and rating calculations are done on each usage event independently.
 
With our testing tool, you will be able to prevent revenue leakage due to rating process errors and efficiently track and correct the underlying errors. This is delivered as a managed service and run on premises as well as on the cloud.
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Proactive testing of prepaid charging and balance for revenue assurance

Big Data Analytics Platform for Risk Management

RAID for revenue assurance is powered by Mobileum's Active Intelligence Big Data Analytics platform.

With a range of prebuilt auditing and monitoring packages, built for Revenue Assurance, Fraud Management, and Business Assurance, Mobileum's Active Intelligence platform delivers a full-service solution from data collection all the way through to risk detection and traceability of case resolution.
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Managing Digital Risk

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Choose How You Want Your RA Deployed

Adopt the RAID platform and choose the deployment option that best fits your business needs, budget, and resources. If your company still doesn’t have a full public cloud policy due to security and compliance issues, Mobileum provides an alternative in private and hybrid cloud models to deploy RAID with its prebuilt risk management modules or apps.
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